What to do if you’re in crisis

If you or someone you know is in crisis, there are many places you can turn to for help.

I am having thoughts of suicide and believe that I am in immediate danger:

To talk to someone who is trained to listen, contact Samaritans on 116 123. They are available 24 hours a day, 365 days a year. If you need a response immediately, it’s best to call them on the phone. This number is FREE to call. You don’t have to be suicidal to call us.
If you have a crisis card get that now and contact your support people.
Contact Shout Text Line on 85258, the service is open 24/7

I have taken an overdose or I am about to seriously harm or kill myself:

Call 999. The call is free. You can ask to stay on the line while you wait for help to arrive.
Alternatively you can go to the nearest Accident and Emergency department (A&E)

I fear that I am about to seriously harm or kill another person:

Call 999 and ask for help.
Alternatively you can go to the nearest hospital A&E.

Someone I know is in immediate danger of seriously harming themselves or endangering someone else:

Contact Social Services on 01352 702000 (Flintshire during office hours) or 01978 292066 (Wrexham during office hours). At evenings and weekends the number for both is 03450 533 116. They can arrange for the person to be assessed under the Mental Health Act. Please be aware that this could lead to the person being sectioned in hospital and treated without their consent.
Call 999 if you cannot get through anywhere else

Further information

If these situations do not describe you at the moment, other forms of help might be more appropriate. For further information, please follow the links to:

How to help someone who is suicidal
Factsheet: Crisis services
Mind trouble shooters: Panic attacks

How to get help in a mental health crisis

In life threatening situations, always call 999 or attend the nearest Emergency Department (A&E).

A mental health crisis (sometimes also called a mental health emergency) is when a person’s mental or emotional state worsens quickly. It often means that you no longer feel able to cope or be in control of your situation.

If you or a loved one is experiencing a mental health crisis and need help right away, support is available. There are people who care and want to help you:

NHS 111 Wales – Press Option 2 – available 24/7 365 days a year
If you need to talk to someone – or you’re concerned about a loved one – call 111 and select option 2 to speak to a dedicated member of the mental health team.

The service is available 24 hours a day, seven days a week – offering urgent mental health support to people of all ages across North Wales.

The number is free to call from a landline or mobile, even if you have no credit left.

In life threatening situations, always call 999 or attend the nearest Emergency Department (A&E).

C.A.L.L. Helpline – available 24/7 365 days a year
Call: 0800 132737
Email: call@helpline.wales

C.A.L.L. is the all-Wales mental health helpline available 24 hours a day, 365 days of the year. Offering a free bilingual helpline.

The helpline offers emotional support to people experiencing mental health issues as well as their family, friends and carers.

Anyone concerned about their own mental health or that of a relative or friend can access the service. C.A.L.L. Helpline offers a confidential listening and support service.

C.A.L.L. Mental Health Helpline – Community Advice and Listening Line

Samaritans – available 24/7 365 days a year
Call: 116 123

The Samaritans offer a safe place for you to talk any time you like, in your own way – about whatever’s getting to you. They won’t judge you or tell you what to do, we’ll listen to you. The telephone service is available 24 hours a day, 365 days of the year.

Contact Us | Samaritans

If you would like emotional support in Welsh, they have a Welsh Language Line which is free to call on 0808 164 0123 and is open every day 7pm-11pm.

Welsh language services | Samaritans